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Privacy

Privacy Policy

Voxel Hub (“we,” or “us”) provides this Privacy Policy to explain our practices regarding the collection, use, and disclosure of information that applies to our website, social media and other communication channels, as well as online data storage related to our services (collectively, our “services”), as well as your choices regarding the collection and use of information. This Privacy Policy applies only to the practices of Voxel Hub. By accessing or using our channels, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

Summary

Reading a Privacy Policy can be a difficult task, so here is ours in a nutshell:

  • We do our best to collect only the key personal data needed for us to provide the services to you. If we do so, we ask you for permission and are happy to delete it upon your request.
  • We collect most of your data anonymously (for example, cookies and Google Analytics on our website), which means that if we analyse it, we do so in an aggregated form so that your personal data is not identifiable. If we collect this data, we do so to report on the effectiveness of our services and to improve those services for you.
  • If we use your public social media posts for our reports, we would do so carefully and, when possible, ask for your permission. If we do so, we would only use your posts to collect your feedback and improve our services for you.
  • We do not share your data for any third-party sales purposes. If we share your anonymised data, we do so with carefully selected, contacted stakeholders (for example, online course lecturers, blog authors, and Members of the Board of Advisors) to help them develop better services for you. For example, we might share the traffic to some of their course pages, which indicates the popularity of their content and might inspire them to write similar content for us in the future.
  • We do our best to use market-leading digital tools (Google Apps, WordPress, MailChimp, core social media channels, HubSpot, etc.) across all our services to ensure the highest standards of data security and full control over what you share with us. We do our best to keep them all up to date with the best available security settings to prevent security breaches.
  • We do our best to provide content to audiences of all ages; however, we are aware of the need to protect children under 13.
  • We do not take responsibility for external links, so please ensure that you understand the external services well before sharing your data there.
  • We are based in the UK and primarily comply with UK laws; however, we do our best to cover the basics of the EU GDPR and other global privacy laws.


1. How we collect and use your information

We collect the following types of information about you:

Information you provide us directly — We ask for certain information, such as your name and e-mail address, if you register for a user account on our website or if you correspond with us (in which case we will also retain our responses). If you purchase products or services or sign up for a paid subscription, then we will also ask for additional information, such as your credit card number and billing address. We may also retain your name, email address and other basic information, as well as any messages you send to the Voxel Hub through our various areas of operations (we do our best to use the most popular and reliable communication platforms). If you sign up for our email mailing lists, we will collect your name and email address through MailChimp. We use this information to operate, maintain, and provide you with the features and functionality of our website and our services. For one-to-one services (coaching, counselling, personal consultancy), we are obligated to retain key client data and notes for 5 years, in accordance with the UK data policy, subject to the prior agreement with the client and appropriate data storage protections.

Information we may receive from third parties — We may receive information about you from third parties. For example, if you access our websites or services through a third-party connection, that third party may pass certain information about your use of its service to Voxel Hub. This information could include, but is not limited to, any information that you have permitted the third party to share with us and any information you have made public in connection with that service. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to Voxel Hub’s website or services. You may also unlink your third-party account from the services by adjusting your settings on the third-party service.

Analytics information — We may directly collect analytics data or use third-party Google Analytics tools to help us measure traffic and usage trends for the services. These tools collect information sent by your browser as part of a web page request, including the pages you visit, your general browser or device information (including location, device type, browser type, time of access, pages you access on our website), and other information that assists us in improving the services. We may collect and use this analytics in a generic, anonymous form so that it cannot reasonably be manipulated to identify any particular individual user. 

Log file information — Log file information is automatically reported by your browser each time you access a web page. When you use our services, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the services, domain names, landing pages, pages viewed, and other such information. 

Cookies information — Cookies are small text files that are used to store small pieces of information. Cookies are stored on your device when the website loads in your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, understand how the website performs, and analyse what works and where it needs improvement. As with most online services, our website uses first- and third-party cookies for various purposes. First-party cookies are mostly necessary for the website to function properly, and they do not collect any of your personally identifiable data. The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and, all in all, providing you with a better and improved user experience and helping speed up your future interactions with our website. For more details, check out our Cookie Policy.

Public social media posts about us – If we use your public social media posts for our reports, we would do so carefully and, when possible, ask for your permission. If we do so, we would only use your posts to collect your feedback and improve our services for you. We collect lists of contacts publicly on relevant tools (for example, Twitter Lists or Moments). We do not store lists of social media handles in internal documents.

CRM data – we might use leading CRM systems, such as HubSpot, to provide better support for our services. If we do so, we ensure that your data is used only to provide better services and smoother communication with you and that it is not shared with any external stakeholders.

2. Sharing of your information

We may share your information with third parties outside the Voxel Hub and its controlled affiliates in the instances described below. 

Who we may share your information with — We may share your information with third-party business partners, stakeholders, consultants, and service providers that perform services on our behalf to provide the services to you. Those business partners will be given limited access to your information that is reasonably necessary to deliver the services. We will do our best to ensure that the information is generic and does not allow the identification of specific personal data. 

Who you may choose to share your information with — Any information or content that you voluntarily disclose for posting to the services, such as your public profile, photos or images and associated metadata, and comments, becomes available to other Voxel Hub users and to the public, as controlled by any applicable privacy settings. If you remove information you posted to the services, copies may remain viewable in cached or archived pages of the services, or if other users have copied or saved that information. You may also choose to share your information with friends through email or various social media sites.

Instances where we are required to share your information — Voxel Hub will disclose your information where required to do so by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to protect the security or integrity of our services; and/or (c) to exercise or protect the rights, property, or personal safety of Voxel Hub, our users or stakeholders. We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.

3. How we store and protect your information

Storage and Processing — Your information collected through the services may be stored and processed primarily in the UK, in accordance with the UK GDPR and the Data (Use and Access) Act 2025. Counselling and coaching clients’ information is encrypted. Voxel Hub may transfer information we collect about you, including personal information, to affiliated entities or other third parties, across borders and from your country or jurisdiction to other countries or jurisdictions worldwide. This excludes counselling and coaching clients’ information, which can only be released in accordance with pre-trial guidance. If you are located in the European Union or other regions with laws governing data collection and use that may differ from UK law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information.

Data Retention – We will retain your information for as long as your account is active or as needed to provide you with services. You may deactivate your account in your profile settings. Please contact us at [email protected] if you wish to delete your account permanently from our systems. Under the Data (Use and Access) Act 2025, you have the right to lodge a data complaint or request the deletion of your personal data, and we will act on it within 30 days. Please be aware that we will not be able to delete any content you have shared with others or with social media sites.

Deleting or Anonymising Your Content – If you are under 18 years of age, you may request that the content you posted to the services be deleted or anonymised so that your personal information will not be publicly identifiable on our services by contacting us at [email protected]. While we will use all commercially reasonable efforts to delete or anonymise your user content upon request, please be aware that due to the social nature of our services, you may not be able to completely remove all of your personally identifiable user content if, for example, that content has been stored, republished, or reposted by another user or a third party. We may also retain your information in an identifiable form for our internal use, even if your personal data is no longer publicly visible on our services.

Keeping your information safe — Voxel Hub cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. However, Voxel Hub cannot ensure or warrant the security of any information you transmit to Voxel Hub or guarantee that information on the services may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of Voxel Hub’s distributors, such as social networks. Voxel Hub is not responsible for the functionality or security measures of any third party.

Compromise of information — In the event that any information under our control is compromised as a result of a breach of security, Voxel Hub will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations (UK GDPR).

4. Your choices about your information

You control your account information and settings — you may update your account information, profile information, and email communication preferences at any time by logging in to your account and updating your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. If you have any questions about reviewing or modifying your account information, you can contact us directly at [email protected]

5. Children’s privacy

Voxel Hub does not knowingly collect or solicit personal information from anyone under the age of 13. The services and their content are not directed at children under 13, although we do our best to ensure that all our content is suitable for people of all ages. If we learn that we have inadvertently collected personal information from a child under age 13, we will delete it as quickly as possible. If you believe we may have any identifiable information about or from a child under 13, please contact us at [email protected].

6. Links to other websites and services

We are not responsible for the practices employed by websites or services linked to or from the services, including the information or content contained therein. Please remember that when you use a link to go from the services to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for, and do not exercise control over, any third parties you authorise to access your user content. If you are using a third-party website or service (like Facebook or Twitter) and you allow such third-party access to your user content, you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) and from sources other than through the services.

7. AI Disclaimer

We believe in complete AI transparency. This website contains original, human-generated content only. Occasionally, we may conduct AI experiments on our blog and clearly disclose our use of AI. We do use mainstream AI tools for research; however, we do our best to limit that use to limit the environmental impact, to protect our cognitive capacities and digital wellbeing and to provide content validated and curated by humans.

8. Complaints and contact

We have a clear process for responding to data complaints within 30 days, as per the Data (Use and Access) Act 2025; however, we do our best to act as quickly as possible. If you wish to make a data complaint or have any questions about this Privacy Policy or the services, please contact us at [email protected]

9. Changes to our Privacy Policy

Voxel Hub may, in its sole discretion, modify or update this Privacy Policy from time to time, so you should review this page periodically. When we change the policy in a material manner, we will update the ‘last modified’ date at the bottom of this page.

This Privacy Policy was last modified on June 5, 2026